Early cancellation
Cancellations made within the approved advance notice period may qualify for a full refund of eligible prepaid amounts.
This policy applies to confirmed residential cleaning, commercial and office cleaning, and move-in or move-out cleaning bookings made with Frisgewist.
A quotation request is not a confirmed booking. A booking is confirmed only after the company agrees to the service scope, date, time, price, and any relevant access arrangements.
Customers should review the confirmed quotation, service details, price, preferred date, and this policy before accepting a booking.
Any special cancellation terms included in a written quotation or service agreement should be clearly disclosed before the customer confirms the booking.
To cancel or request a new service date, contact Frisgewist as soon as possible using the email address or phone number shown on this page.
Please include:
A cancellation or rescheduling request is effective only after it has been received and acknowledged by the company.
The final cancellation notice period and any applicable cancellation fee must be decided before this page is published.
Cancellations made within the approved advance notice period may qualify for a full refund of eligible prepaid amounts.
Cancellations made after the approved notice deadline may be subject to a reasonable fee reflecting reserved time and costs already incurred.
Same-day cancellations may result in a higher charge or loss of an agreed deposit, subject to applicable law and the final published terms.
Rescheduling is subject to team availability and is not guaranteed until confirmed in writing.
Where sufficient notice is provided, the company may move the booking to another available date without a cancellation fee. Repeated or late rescheduling requests may be treated as a cancellation under the final approved policy.
Customers are responsible for providing safe and timely access to the property at the agreed date and time.
If the team cannot enter the property because keys, access codes, authorised contacts, parking, or other agreed access arrangements are unavailable, the booking may be treated as a missed appointment.
A reasonable charge may apply for reserved time, travel, and costs incurred. The exact charge must be confirmed before publication.
Frisgewist may cancel or reschedule a booking because of illness, staff unavailability, unsafe conditions, access problems, severe weather, transport disruption, emergencies, or other circumstances outside reasonable control.
Where the company cancels a service that has not been performed, the customer should normally be offered:
The company may decline, stop, or postpone a service if the property presents an undisclosed safety risk, unlawful condition, hazardous material, aggressive behaviour, inaccessible area, or other circumstance that makes the service unsafe or materially different from the confirmed quotation.
Refund eligibility in such cases will depend on the circumstances, work already performed, travel, reserved time, and costs incurred.
A refund may be considered where:
Subject to applicable law and the final approved terms, the following may be non-refundable:
Customers should report any service concern promptly after the cleaning appointment and provide clear details, photographs, or other relevant evidence where appropriate.
Depending on the circumstances, the company may inspect the issue and offer a reasonable remedy, such as clarification, corrective work, partial refund, or another agreed solution.
The final reporting deadline and remedy procedure must be confirmed before publication.
Approved refunds should normally be returned using the original payment method unless another method is agreed.
The expected processing period should be stated once the business confirms its payment provider and internal procedure. Banks or payment providers may require additional time after the refund is issued.
If a deposit or advance payment is required, the quotation or booking confirmation should clearly state:
If the property condition, approximate size, room count, or required work differs materially from the information supplied, the quotation may need to be revised.
If the parties cannot agree on a revised scope or price, the service may be cancelled. Any refund or charge should reflect work performed, time reserved, travel, and costs already incurred.
Nothing in this policy limits mandatory rights available under applicable Belgian or European consumer law.
The final policy should be reviewed specifically for distance-contract rules, withdrawal rights, service commencement requests, and any exceptions that apply to cleaning service bookings.
Customers are encouraged to contact the company directly so that cancellation, refund, or service concerns can be reviewed and resolved promptly.
The final wording concerning formal complaints, mediation, alternative dispute resolution, governing law, and competent courts should be approved by a qualified Belgian legal professional.
This policy may be updated when the booking process, payment methods, service terms, or legal requirements change.
The current version should be published on this page with an effective or last-updated date.
Frisgewist / ALL CLEANING SERVICES BELGIUM
Egied Segerslaan 45, 2610 Antwerpen, Belgium
VAT / Company Number: BE 0820.210.323
Email: [email protected]
Phone: +32 485 063 820
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