Terms & Conditions

1. About These Terms

These Terms & Conditions apply to your use of the Frisgewist website and, where applicable, to quotation requests and cleaning service bookings made with ALL CLEANING SERVICES BELGIUM.

By using the website or submitting a request, you agree to these terms together with the Privacy Policy, Cookie Policy, and Cancellation & Refund Policy.

2. Company Information

Frisgewist is the trading name of ALL CLEANING SERVICES BELGIUM.

  • Registered address: Egied Segerslaan 45, 2610 Antwerpen, Belgium
  • VAT / Company number: BE 0820.210.323
  • Director / Manager: Ahmed Achahbar
  • Email: [email protected]
  • Phone: +32 485 063 820

3. Website Use

You agree to use the website lawfully and not to:

  • Attempt to damage, disrupt, or gain unauthorised access to the website or its systems.
  • Submit false, misleading, fraudulent, or abusive information.
  • Use website content for unlawful or unauthorised commercial purposes.
  • Interfere with forms, security features, or website availability.

4. Information on the Website

The website provides general information about residential cleaning, commercial and office cleaning, and move-in or move-out cleaning services.

Website descriptions do not automatically create a binding service commitment. The final scope, availability, timing, and price must be confirmed through a personalised quotation or booking confirmation.

5. Requesting a Quote

Customers may request a personalised quotation by submitting information such as:

  • Name, email address, and phone number.
  • Property type.
  • Approximate size or number of rooms.
  • Service required.
  • Preferred service date.
  • Any other relevant property or cleaning details.

Submitting a quote request does not guarantee availability and does not create a confirmed booking.

6. Quotations

Quotations are prepared based on the information supplied by the customer. If the information is incomplete or inaccurate, the quotation may need to be revised.

A quotation should specify its validity period, included services, exclusions, price, taxes, scheduling assumptions, and any other relevant conditions before acceptance.

7. Booking Confirmation

A cleaning service booking is confirmed only after the company accepts the request and confirms the agreed scope, date, time, price, and any access arrangements.

Customers are responsible for ensuring that the property can be accessed safely at the agreed time.

8. Customer Responsibilities

Customers should:

  • Provide accurate information about the property and requested service.
  • Identify any unusual conditions, hazards, restricted areas, or access requirements.
  • Secure valuables, sensitive documents, and personal items where appropriate.
  • Ensure that access, parking, keys, codes, or authorised contacts are available as agreed.
  • Follow any preparation instructions communicated before the service.

9. Service Scope and Changes

The service will be performed according to the confirmed quotation or booking details. Requests for additional work may require extra time, a revised quotation, or a separate booking.

If the property condition differs materially from the information provided, the company may pause, revise, reschedule, or decline the service where reasonably necessary.

10. Pricing and Payment

Prices are based on the agreed quotation. Payment methods, payment timing, deposits, invoicing, and overdue-payment terms should be confirmed before this page is published.

Unless otherwise stated, any applicable VAT or taxes should be clearly shown in the final quotation or invoice.

11. Cancellations, Rescheduling, and Refunds

Cancellation, rescheduling, and refund rules are governed by the separate Cancellation & Refund Policy.

Customers should review that policy before confirming a booking. Any specific notice periods, fees, refund eligibility, or exceptions must be clearly stated there.

12. Delays and Service Availability

Service dates and times may be affected by availability, traffic, access issues, illness, emergencies, weather, or other circumstances outside reasonable control.

Where a material delay or rescheduling is necessary, the company should communicate with the customer as soon as reasonably possible.

13. Damage, Loss, and Complaints

Customers should report any concern about the service, alleged damage, or missing item promptly, together with relevant details and supporting evidence where available.

The specific complaint process, reporting deadline, inspection procedure, and liability limits must be reviewed and approved by a qualified legal professional before publication.

14. Liability

Nothing in these terms should exclude or limit liability where exclusion or limitation is prohibited by law.

Subject to applicable law, the company should not be responsible for indirect or consequential loss, loss caused by inaccurate customer information, inaccessible areas, unsafe conditions, pre-existing damage, or events beyond reasonable control.

15. Health and Safety

The company may decline, suspend, or reschedule work where the property presents unsafe, unlawful, hazardous, or unsuitable conditions.

Customers must disclose known risks that could affect the cleaning team or service delivery.

16. Website Content and Intellectual Property

Website text, branding, designs, graphics, and other original content are owned by or licensed to the company unless otherwise stated.

Content may not be copied, reproduced, distributed, or commercially exploited without prior written permission, except where permitted by law.

17. Third-Party Services and Links

The website may use or link to third-party services such as hosting, email, analytics, payment, scheduling, or social media platforms.

The company is not responsible for third-party websites or services outside its control.

18. Privacy and Cookies

Personal data is handled in accordance with the Privacy Policy. Cookie use and consent choices are explained in the Cookie Policy.

Non-essential tracking technologies should only be activated after valid consent has been obtained.

19. Force Majeure

The company should not be liable for delay or failure caused by events beyond reasonable control, including severe weather, government restrictions, public emergencies, utility failures, transport disruption, or similar events.

20. Changes to These Terms

These Terms & Conditions may be updated when the website, services, booking process, payment arrangements, or legal requirements change.

The latest version should be published on this page with an updated effective date.

21. Governing Law and Disputes

These terms should be governed by applicable Belgian law.

The final wording on jurisdiction, consumer rights, alternative dispute resolution, and competent courts must be reviewed by a qualified Belgian legal professional.

22. Contact Us

Frisgewist / ALL CLEANING SERVICES BELGIUM

Egied Segerslaan 45, 2610 Antwerpen, Belgium

VAT / Company Number: BE 0820.210.323

Email: [email protected]

Phone: +32 485 063 820