1. Who We Are

Frisgewist is the trading name used by ALL CLEANING SERVICES BELGIUM, a cleaning services business providing residential and commercial cleaning services in Belgium.

Company number / VAT number: BE 0820.210.323. Director / Manager: Ahmed Achahbar.

2. Personal Data We May Collect

Depending on how you use the website, we may collect information such as:

• Your name, email address, and phone number.
• Your property type, approximate size, number of rooms, and service requirements.
• Your preferred service date and other details submitted through a quotation or contact form.
• Messages, questions, and correspondence sent to the company.
• Technical data such as IP address, browser type, device information, and website usage data.
• Cookie and consent preferences, where applicable.

3. How We Collect Personal Data

We may collect personal data when you:

• Submit a contact form.
• Request a personalised cleaning quotation.
• Email or call the company.
• Browse the website and accept optional cookies or tracking technologies.

4. How We Use Personal Data

Personal data may be used to:

• Respond to questions and enquiries.
• Prepare and send personalised cleaning quotations.
• Confirm receipt of a quotation or contact request.
• Manage bookings, scheduling, rescheduling, cancellations, and customer communication.
• Operate, secure, and improve the website.
• Comply with legal, accounting, tax, or regulatory obligations.
• Send marketing communications only where there is a valid legal basis or consent.

5. Legal Bases for Processing

Under the General Data Protection Regulation (GDPR), personal data must be processed on a valid legal basis. Depending on the situation, the legal basis may include:

• Contractual necessity: to provide a quotation or cleaning service you requested.
• Legitimate interests: to respond to enquiries, protect the website, and improve services.
• Legal obligation: to meet accounting, tax, or regulatory requirements.
• Consent: for optional cookies, tracking, or certain marketing communications.

6. Cookies and Tracking Technologies

The website may use cookies and similar technologies. Essential cookies may be used where necessary for the website to function.

Non-essential analytics, advertising, or tracking cookies should only be activated after the visitor has given consent. Visitors should be able to accept, reject, or manage their preferences through the cookie consent system.

More information should be provided in the separate Cookie Policy.

7. Sharing Personal Data

Personal data may be shared only where necessary with service providers that help operate the website or business, such as hosting providers, email providers, form-processing tools, scheduling systems, analytics providers, and professional advisers.

Any third party processing personal data on behalf of the company should be required to protect the data and use it only for the agreed purpose.

8. International Data Transfers

Some service providers may process data outside Belgium or the European Economic Area. Where this occurs, appropriate safeguards should be used in accordance with GDPR requirements, such as adequacy decisions or approved contractual protections.

9. Data Retention

Personal data should be retained only for as long as necessary for the purpose for which it was collected, including quotation management, service delivery, legal obligations, dispute handling, accounting, and fraud prevention.

Specific retention periods should be confirmed before this policy is published.

10. Data Security

Appropriate technical and organisational measures should be used to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

The live website and all forms should be protected by HTTPS. Access to personal data should be limited to authorised persons who need it for legitimate business purposes.

11. Your GDPR Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data in certain circumstances.
• Request restriction of processing.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Request data portability where applicable.
• Lodge a complaint with the relevant Belgian data protection authority.

12. Children’s Data

The website and cleaning services are not intended to collect personal data directly from children. If personal data relating to a child is submitted, it should be handled in accordance with applicable law.

13. Third-Party Links

The website may contain links to third-party websites. Frisgewist is not responsible for the privacy practices of those websites. Visitors should review the privacy policy of each third-party site they use.

14. Changes to This Policy

This Privacy Policy may be updated when the website, business processes, service providers, or legal requirements change. The latest version should always be published on this page with an updated effective date.

15. Contact Us